Policies

Last Updated: August 22, 2026

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I. Who Can Book With The Beauty Jem

You must be at least 18 years old to book services, or you must have written permission from a parent or guardian through our parent consent form. 

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II. Booking and Payment Terms

All prices are listed in CAD and are subject to change at any time without notice.

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All services are offered by appointment only and are subject to availability.

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A $20 non-refundable deposit is required to secure your appointment. If the deposit is not received within 1 hour, the appointment will still be available to other clients. Please send the deposit to beautybyjemdj@gmail.com and it will go toward your final amount. Please write your appointment day & time in the notes section of the e-transfer.

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Remaining balances must be paid at the time of service via cash, e-transfer, The Beauty Jem gift vouchers, or other accepted methods.

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No-shows or cancellations made with less than 48 hours’ notice will result in forfeiture of the deposit and may be charged the full service amount before rebooking is allowed.

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III. Lash Extension Service Policy

50% or more lashes remaining and within 2-3 weeks since your last appointment = FILL (send us a picture of your lashes on Instagram @thebeautyjem if unsure).

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Less than 50% lashes remaining or after 3 weeks since your last appointment = FULL SET & requires a removal.

 

We do not accept foreign fills – a full removal and new set will be required.

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IV. Facial and Skin Treatment Policy

Please arrive with a clean face, free of makeup and skincare. If you arrive with makeup or heavy skincare on, additional cleansing time may reduce your treatment time, and the full service amount will still apply.

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Let us know in advance of any allergies, sensitivities, medications (including retinoids, exfoliating acids, or photosensitive medications), pregnancy, or medical conditions that may affect your facial or skin treatment. Some services may need to be modified, deferred, or declined based on your intake information for your safety.

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For chemical peels, advanced resurfacing, and dermaplaning services, please avoid the following in the days leading up to your appointment: sun exposure, tanning beds, waxing or threading on the treatment area, retinoids or exfoliating acids (at least 2 weeks prior), and any other exfoliating treatments. Failure to follow pre-care may result in your service being modified or declined at our discretion, with the full service amount still applied.

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Facial results vary based on skin type, condition, lifestyle, product use, and consistency of treatment. Advanced treatments often deliver best results as part of a treatment plan rather than a single session.

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Post-care instructions will be provided after every facial or skin treatment. Following them is essential for optimal results and for protecting your skin's health.

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V. Facial Packages

We offer facial series and packages at a discounted rate for clients committed to consistent skincare treatment. All series and package purchases are subject to the following terms:

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Payment

• All packages must be paid in full at time of purchase.

• Series and package pricing reflects a discount for prepayment and commitment. Individual sessions within a package cannot be paid for separately at the package rate.

 

Expiration

• All facial series and packages must be redeemed within 12 months of purchase, unless otherwise stated at the time of sale.

• Unused sessions after the expiration date are forfeited and are not refundable, exchangeable, or extendable, except at our discretion for exceptional circumstances (medical leave, pregnancy).

 

Booking

• Sessions within a package must be booked in advance and are subject to availability.

• We recommend spacing sessions according to the protocol discussed at your initial consultation for best results (typically every 4–6 weeks).

• All booking, cancellation, no-show, and late arrival policies (Sections |, IX, X) apply to package sessions. A late cancellation or no-show will result in forfeiture of that session from your package.

 

Refunds and Transfers

• Facial series and packages are non-refundable once purchased.

• Packages are non-transferable and may only be used by the original purchaser. They cannot be gifted, resold, or shared with another client.

• If you are unable to complete your package due to a documented medical condition, please contact us — remaining sessions may be paused or converted to studio credit at our discretion.

 

Modifications

• Sessions within a package cannot be substituted for different services unless otherwise stated. For example, a Korean Glass Skin Facial package cannot be swapped for Diamond Polish Facials or other treatments.

• Series pricing is locked in at the time of purchase and will not be affected by future price changes.

 

Promotions and Loyalty

• Package purchases cannot be combined with other promotions, discounts, referral credits, or loyalty rewards.

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VI. Refund Policy

Services

Deposits are non-refundable. Refunds will also not be issued for dissatisfaction with services. Clients must communicate dissatisfaction within 3 days since the appointment to qualify for a complimentary touch-up or removal in the same week.

 

No refunds will be given due to allergic reactions, but for lash extensions, the removal of the set will be free of charge. For facial services, no refunds will be issued for allergic reactions or expected side effects (redness, mild peeling, temporary sensitivity, etc.). If a concerning reaction occurs, please contact us immediately for guidance.

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Products

Due to the nature of our products, all sales on products are final. We do not accept returns of our products for hygiene reasons. If, for any reason, you experience any quality issues, please contact us immediately with proof of purchase for replacement or refund. You must contact us within 7 days of receiving your order, no exceptions.

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VII. Right to Modify Services and Pricing

We reserve the right to modify, update, discontinue, or change service offerings and pricing at any time without prior notice. This includes changes to availability, service duration, product features, and treatment protocols.

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VIII. Warranties and Service Limitations

While we strive to offer high-quality services, we do not guarantee results due to varying individual characteristics such as skin sensitivity, skin condition, lash cycle, hair cycle, hormonal changes, lifestyle factors, and aftercare adherence. All clients are expected to follow our pre- and post-care guidelines.

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We do not guarantee:

• That your results will be identical to reference photos or client examples.

• That your lashes, skin, or brows will respond to services in a particular way.

• That treatment outcomes will be consistent from session to session.

• That the site will be free of errors, interruptions, or vulnerabilities at all times.

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IX. Location and Arrival 

The address will be sent to you through email (scroll all the way to the bottom), 24 hours before your appointment.

 

Please arrive on time. If you are early to your appointment, please message us to see if we can take you in earlier. Otherwise, please wait in your car or outside.

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Kindly contact us if you are running late (there will be a 10-minute grace period). After the grace period, your appointment will either:

• Continue with less time and you will still be charged the full amount of your service.

• Be cancelled or rescheduled and considered a no-show.

 

Please come alone as space is limited.

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X. Cancellations, Reschedules and No-Shows

Please let us know at least 48 hours in advance if you would like to cancel or reschedule (your deposit will apply to 1 reschedule within 1 month).

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No-shows or any cancellations/reschedules made within less than 48 hours will result in:

• Loss of your deposit

• Full payment of the missed service before rebooking.

• A new $20 deposit required to secure your next appointment.

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We reserve the right to require prepayment in full for any client who repeatedly reschedules or cancels appointments, even within the 48-hour window.

 

Two no-shows will result in not being able to book with The Beauty Jem anymore.

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If you are sick, let us know as soon as possible and we will cancel or reschedule. Health is more important! If you arrive with any signs of illness, we reserve the right to cancel or reschedule your appointment.

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XI. Squeeze-Ins and After Hours

For same-day availability, please contact us directly on Instagram (@thebeautyjem) or by email (beautybyjemdj@gmail.com). An additional squeeze-in/after hours fee of $20 on top of the total amount is required for appointments outside of our regular schedule (early mornings/late nights/days off) or same-day availability.

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XII. Gift Vouchers

All gift card purchases are final sale and non-refundable.

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Once purchased, gift cards cannot be returned, exchanged for cash, or transferred to another client unless otherwise stated.

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Gift cards can be used toward any service or product. They may be redeemed for lash, facial, or brow services, retail products, or aftercare kits at The Beauty Jem. Gift cards cannot be applied to deposits — they may only be used toward the final service or product balance.

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Lost or stolen gift cards cannot be replaced, and The Beauty Jem is not responsible for unauthorized use.

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Gift cards must be presented at time of payment. Please bring your digital or printed gift card code with you to your appointment to apply it to your total.

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Gift cards do not expire. They hold their full value indefinitely until redeemed unless otherwise stated in a limited-time promotion.

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XIII. Promotions and Loyalty Cards

Promotions

Promotions and discounts cannot be combined. Only one promotion, discount, referral credit, or loyalty reward may be used per transaction or appointment — no stacking. Promotions cannot be applied to the purchase of gift cards or combined with service packages unless clearly stated. Promotional offers are limited-time only. Offers may have an expiry date and are subject to change or end without prior notice. 

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Loyalty Cards

Loyalty cards must be presented at the time of checkout to be filled out. If you forget your loyalty card at your appointment, we are unable to fill it out retroactively. Please bring it with you every visit to keep your rewards on track.

 

Loyalty discounts cannot be combined with another promotion unless otherwise stated. Loyalty rewards have no cash value and are non-transferable. Loyalty rewards can only be redeemed on regular-priced services. They cannot be applied on top of:

• Service packages

• Sale pricing

• Gift card purchases

• Referral credits or other discounts​

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XIV. ​Confidentiality & Privacy

Any personal information, beauty concerns, skin conditions, or conversations shared during your appointment will remain strictly confidential. Your details will never be sold, shared, or disclosed to third parties without your consent.

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Our website uses cookies to enhance your browsing experience and collect non-personal data such as page views, traffic patterns, and referral sources. For more details, refer to our Cookie Policy and Privacy Policy.​

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XV. Contact Us

If you have any questions about our policies, please contact:

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The Beauty Jem
📧 beautybyjemdj@gmail.com