Legal disclaimer
Last Updated: August 31, 2026
The Beauty Jem ("we", "our", or "the Company") is committed to protecting the privacy and personal data of our clients, website visitors, and subscribers. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.thebeautyjem.com), use our booking system, or engage with us online or in person.
By using our site or services, you agree to the practices described in this Privacy Policy.
I. Consent
By accessing this website or booking a service with The Beauty Jem, you agree to this Privacy Policy and our Terms & Conditions. You consent to the collection, use, storage, and disclosure of your personal information in accordance with this Policy. This Policy applies to all users, whether or not you book services, subscribe to emails, or fill out forms on our website.
II. Information We Collect
We collect both Personal Information and Non-Personal Information:
Personal Information may include:
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Full name
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Email address
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Phone number
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Booking details (service type, appointment date/time)
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Payment information (if processed securely through third-party services such as Square and Wix Payments)
During your service and consultation, we may collect voluntarily disclosed health-related information such as allergies, sensitivities, medications, pregnancy status, and medical conditions. This information is considered sensitive under Canadian privacy law and is:
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Used solely to ensure your safety and treatment appropriateness
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Stored securely and separately from marketing or booking data
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Never shared with third parties without your explicit consent
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Retained only as long as legally required for insurance and safety purposes
Non-Personal Information may include:
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IP address
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Browser type and device info
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Referring websites or search terms
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Pages visited and time spent on the site
We may use cookies, pixels, and analytics tools (like Wix Analytics and Google Analytics) to gather this data for user experience improvement.
III. How We Use Your Information
Your personal data is used for purposes including but not limited to:
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Processing and confirming appointments
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Sending appointment reminders and follow-ups
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Providing service-specific instructions and aftercare
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Sending marketing communications (with your consent – you may withdraw consent at any time by unsubscribing from any email or contacting us directly)
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Responding to questions or customer support requests
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Improving website functionality and content
We only collect the information necessary to provide high-quality services and maintain a professional client experience.
IV. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share data with trusted third-party platforms that help us operate our business, such as:
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Wix (our website and hosting platform)
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Wix Payments or Square (for secure online payments)
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Mailchimp or similar tools (for email marketing, only if you opt in)
These providers only receive the information necessary to perform their specific functions and are required to handle your data securely.
We may also disclose your information if required by law or to protect the rights of The Beauty Jem.
V. Your Rights Under Canadian Privacy Law (PIPEDA)
You have the right to:
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Request access to the personal data we hold about you
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Correct inaccurate or outdated information
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Withdraw consent to marketing communications at any time
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Request the deletion of your personal data (where applicable)
To exercise your rights, email us at: beautybyjemdj@gmail.com
VI. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
Specific retention periods include:
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Client booking and service records: 7 years (for insurance, legal, tax, and accounting purposes)
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Signed consent forms and waivers: 4 years (as required by our insurance provider)
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Marketing subscriber lists: Until you unsubscribe or request removal
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Website analytics data: 26 months (Google Analytics default)
Once information is no longer needed, we securely delete or anonymize it.
VII. Data Breach Notification
In the event of a data breach that poses a real risk of significant harm to affected individuals, we will notify affected clients and the Office of the Privacy Commissioner of Canada as required by law. We will provide details of what information was compromised and steps you can take to protect yourself.
VIII. Wix Hosting & Data Security
Our website and booking platform are hosted on Wix.com, which provides secure data storage and implements best practices in encryption and protection.
Your information may be stored on Wix’s servers located in various regions, including outside of Canada. By using our services, you consent to Wix's data practices, which can be reviewed at: https://www.wix.com/about/privacy
We implement reasonable safeguards to protect your personal data, but no internet transmission is 100% secure. By using our site, you accept this risk.
IX. Marketing Emails & Communication
If you opt in, we may send you:
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Monthly newsletters
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Promotions or seasonal offers
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Booking reminders
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Beauty tips, aftercare, or client-exclusive updates
You can unsubscribe at any time by clicking “Unsubscribe” in the email footer or by contacting us directly.
We may still send non-promotional messages related to your appointment (e.g., confirmations, rescheduling, policies).
X. Cookies & Tracking
Our site uses cookies to personalize content, analyze performance, and improve your user experience. You may disable cookies through your browser, but this may limit some site functionality. For more information regarding cookies, please refer to our Cookie Policy.
XI. Third-Party Links
Our website or communications may contain links to third-party platforms (e.g., Instagram, Facebook, TikTok, booking systems, product pages). We are not responsible for the privacy policies of external sites and encourage you to read their policies before interacting.
XII. Minors
Our services are intended for users 18 years or older. If you are under 18, you must have parental or guardian consent to access our services.
XIII. Policy Updates
We may revise this Privacy Policy at any time. The latest version will always be posted on this page. By continuing to use our website or services after changes are made, you accept the updated terms.
XIV. Contact Us
If you have any questions about this Privacy Policy or would like to withdraw your consent, please contact us with the subject line "Privacy Request":
The Beauty Jem
📧 beautybyjemdj@gmail.com